Understand the purpose of your work

One mistake I’ve seen junior software engineers repeat again and again is their lack of understanding of why they work on tasks they work on. This confusion can be somewhat justified by the relatively small scope junior engineers typically have but it’s a slippery slope. Doing something only “because my manager (or a senior engineer) asked me to do it” has a few drawbacks:

Inability to execute independently: making even the smallest decision without involving your manager or the tech lead will be hard if you don’t understand the bigger picture. You will get stuck if you can’t get hold of them. It will also be difficult for you to demonstrate you know how to solve problems at your level and are ready for bigger challenges.
Communication gap: your manager or senior engineer may unintentionally give you incomplete or incorrect information. If you don’t have enough context, you may not notice this. You may struggle to complete the task, but once you finally do, it may turn out that what you built is not what they hoped for and needs redone.
Hindered innovation: unawareness of where your work fits limits your ability to propose solutions beyond what you’re asked to do. Sometimes, the approach you’re instructed to follow may not be the best solution to the problem, but exploring alternatives is impossible if you don’t understand the broader context.
Incorrect prioritization: working on a task without knowing its purpose may lead to neglecting this task and unknowingly delaying work that depends on it.

How to understand the bigger picture?

The easiest way to understand where your work fits is to ask your manager or the tech lead. They are responsible for what the team needs to deliver, so they should be able to explain this instantly.

Your question may even come to them as a surprise. They probably assume everyone on the team already understands the purpose of their work. In my experience, this is not always the case. The bigger and more complex the project, the harder it is to connect the dots.

You can start small, but it is important to go deep. Start asking about your task. You may hear that it contributes to a project the team is working on. An answer like this is not very helpful but could be a great starting point. It allows you to drive the discussion further and ask more interesting questions like:

Why are we working on this project? Why is it important?
What metrics is this work expected to move, and how?
How does it support the company’s goals and priorities?
What projects did we decide not to pursue to fund this work (a.k.a. opportunity cost)?

A different way to understand where your work fits might be by talking to your product manager or people from the UX (User Experience) or marketing team. Because of their different perspective, they can teach you things you would never learn from fellow engineers. The challenge with this approach is that you need to be able to explain your role in the project to them.

Want your productivity to skyrocket? Avoid this trap!

As a junior engineer, I felt the urge to jump on each new project that showed on the horizon. I never checked what I already had on my plate. Inevitably, I ended up with too many projects to work on simultaneously. Whenever my manager or a customer mentioned one of my projects, I immediately switched to it to show I was making progress. It took me years to realize that while this approach pleased the customer or the manager (and saved my junior dev butt) for the moment, it quietly hurt everyone.

The three-line execution graph

Executing multiple projects of the same priority at the same time looks like this:

Initially, there are two projects: Project A and Project B. You start working on Project A, but after a while, you receive a call from the customer inquiring about the progress of Project B. To make this customer happy, you switch to project B. In the meantime, a new interesting project, C, pops up. It is cool and seems small, so you pick it up. Your manager realizes that project A is dragging and asks about it. You somehow manage to finish your toy project C and move to A, which is well past the deadline. Then you pick B again.

If you didn’t jump from project to project, the execution could look like this:

If you compare these graphs, three things stand out in the second scenario:

Overall, the execution took less time. Resuming a paused project requires time to remember where the project was left off and get in the groove, i.e., to switch the context, which , which is time-consuming.
Projects A and B finished much quicker than in the first case. While you didn’t make customer B feel good by saying you were working on their project, ultimately, the project was completed sooner. In fact, both projects, A and B, were finished much sooner than they would have if you bounced between them.
Project C came in late, so it should wait unless it is a much higher priority than other projects. Otherwise, it disrupts the execution of these projects.

I know that life is not that simple. Completely avoiding context switching is rarely possible. But if you can limit it, your productivity will dramatically increase.

Does it mean you should only work on one thing at a time?

In the past I thought a good solution for junior engineers to combat context switching was to ask them to work on just one project at a time. But this idea has a serious drawback – projects often get stuck due to factors outside our control. If this happens and there is no backup, idling until the issue gets resolved is a waste of time.

Having two projects with different priorities works best. You execute on the higher-priority project whenever you can. If you can’t, you turn to the other project until the main project gets unblocked.

What I like about this approach is that it is always clear what to work on: the higher priority project wins unless working on it is impossible.

Falling back to the lower priority project means there might be some context switching. While it is not ideal, it is better than idly waiting until the issues blocking the main project are resolved.

But my TL (Tech Lead) always works on five projects!

Indeed, experienced senior and staff engineers often work on a few projects at the same time. In my experience, however, it is a different kind of work. It might be preparing a high-level design, working on an alignment with a partner team, breaking projects into smaller tasks, and tracking the progress.

The secret is that most of these activities don’t require as much focus as coding. Handling a few of them at the same time is much more manageable because the cost of switching contexts is much lower.

A simple way to ship maintainable software

This was my first solo on-call shift on my new team. I was almost ready to go home when a Critical alert fired. I acknowledged it almost instantly and started troubleshooting. But this was not going well. Wherever I turned, I hit a roadblock. The alert runbook was empty. The dashboards didn’t work. And I couldn’t see any logs because logging was disabled.

Some team members were still around, and I turned to them for help. I learned that the impacted service shipped merely a week before, and barely anyone knew how it worked. The person who wrote and shipped it was on sick leave.

It took us a few hours to figure out what was happening and to mitigate the outage. This work made one thing apparent – this service was not ready for the prime time.

In the week following the incident, we filled the gaps we had found during the outage. Our main goal was to ensure that future on-calls wouldn’t have to scramble when encountering issues with this service.

But the bigger question left unanswered was: how can we avoid similar issues with any new service or feature we will ship in the future?

The idea we came up with was the Service Readiness Checklist.

What is the Service Readiness Checklist?

The Readiness Checklist is a checklist that contains requirements each service (or a bigger feature) needs to meet to be considered ready to ship. It serves two purposes:

to guarantee that none of the aspects related to operating the service have been forgotten
to make it clear who is responsible for ensuring that requirements have been reviewed and met

When we are close to shipping, we create a task that contains a copy of the readiness checklist and assign it to the engineer driving the project. They become responsible for ensuring all requirements on the checklist.

Having one engineer responsible for the checklist helps avoid situations where some requirements fall through the cracks because everyone thought someone else was taking care of them. The primary job of this engineer is to ensure all checkboxes are checked. They may do the work themselves if they choose to or assign items to people involved in the project and coordinate the work.

Occasionally, the checklist owner may decide that some requirements are inapplicable. For example, the checklist may call for setting up deployment, but there is nothing to do if the existing deployment infrastructure automatically covers it.

The checklist will usually contain more than ten requirements. They are all obvious, but it is easy to miss some just because of how many there are.

Example readiness checklist

There is no single readiness checklist that would work for every team because each team operates differently. They all follow different processes and have their own ways of running their code and detecting and troubleshooting outages. There is, however, a common subset of requirements that can be a starting point for a team-specific readiness checklist:

[ ] Has the service/feature been introduced to the on-call?
[ ] Has sufficient documentation been created for the service? Does it contain information about dependencies, including the on-calls who own them?
[ ] Does the service have working dashboards?
[ ] Have alerts been created and tested?
[ ] Does the service/feature have runbooks (a.k.a. playbooks)?
[ ] Has the service been load tested?
[ ] Is logging for the service/feature enabled at the appropriate level?
[ ] Is automated deployment configured?
[ ] Does the service/feature have sufficient test coverage?
[ ] Has a rollout plan been developed?

Success story

Our team was tasked to solve a relatively big problem on tight timelines. The solution required building a pipeline of a few services. Because we didn’t have enough people to implement this infrastructure within the allotted amount of time, we asked for help. Soon after, a few engineers temporarily joined our team. We were worried, however, that this partnership may not work out because of the differences in our engineering cultures. The Service Readiness Checklist was one of the things (others included coding guidelines, interface-based programming, etc.) that helped set clear expectations. With both teams on the same page, the collaboration was smooth, and we shipped the project on time.